Privacy Policy

📄 1. Introduction

This Privacy Policy applies to bd118, Bangladesh's trusted online casino and sports betting platform available at https://bd118.bio. It describes how we collect, use, disclose, and protect personal information provided by users who access and use our platform.

By registering an account or continuing to use bd118, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.

We periodically review and update this Privacy Policy to reflect changes in our services, technology, or applicable law. We encourage you to review this page regularly. Your continued use of the platform following any changes constitutes acceptance of those changes.

📋 2. Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the platform. The types of information we may collect include, but are not limited to:

• Full name, date of birth, and contact information including email address and phone number
• Account credentials such as username and encrypted password
• Identity verification documents (e.g., National ID card, passport) when required for KYC compliance
• Financial transaction data including deposit and withdrawal records, bKash/Nagad/Rocket mobile banking references, and payment gateway information
• Technical information such as IP address, device type, browser type, operating system, and usage logs collected automatically when you access the platform

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless legally required to do so. We do not knowingly collect personal information from individuals under the age of 21.

⚙️ 3. How We Use Your Information

bd118 uses the personal information we collect for specific, legitimate purposes directly connected to the operation and improvement of the platform. These purposes include:

• Creating and managing your player account, verifying your identity, and maintaining account security
• Processing deposits and withdrawals through payment partners including bKash, Nagad, and Rocket, and ensuring accurate financial record-keeping
• Providing customer support services and responding to your queries, complaints, or disputes in a timely manner
• Sending you account-related notifications, promotional offers, bonuses, and platform updates — you may opt out of marketing communications at any time
• Complying with applicable laws, responsible gaming obligations, anti-fraud measures, and anti-money-laundering requirements
• Analysing platform usage patterns and performance data to improve user experience, fix technical issues, and develop new features

🤝 4. Sharing and Disclosure of Information

bd118 does not sell, trade, rent, or otherwise transfer your personal information to outside parties for commercial gain. We may share your data only in the following limited circumstances:

• Trusted third-party service providers acting on our behalf — such as payment processors, identity verification services, and cloud hosting providers — who are contractually obligated to keep your data confidential and use it solely for the services they provide to us
• Law enforcement agencies, regulatory bodies, or courts of law when we are legally required or compelled to disclose information, such as to comply with a valid court order or to prevent fraud and criminal activity
• Successor entities in the event of a merger, acquisition, or sale of business assets, in which case users will be notified in advance and their consent obtained where required by law

In all cases, any third party receiving your data is held to strict confidentiality obligations and is forbidden from using your information for any purpose beyond the scope of the specific service they provide to bd118.

💳 5. Payment Processing and Financial Data

bd118 supports fast and convenient local payment methods including bKash, Nagad, Rocket, and Upay, as well as international options such as Visa and Mastercard. When you initiate a financial transaction on our platform, your payment details are transmitted directly to our payment processing partners via encrypted, secure channels. bd118 does not store your full card numbers, mobile banking PINs, or complete payment credentials on our servers.

Transaction records — including the amount, date, time, and reference number of each deposit or withdrawal — are retained as part of your account history for legitimate financial record-keeping purposes and to resolve any payment disputes that may arise. We follow industry best practices to ensure the integrity and security of all financial data on the platform.

🍪 6. Cookies and Tracking Technologies

bd118 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your overall experience. The main types of cookies we use are:

• Essential cookies that are strictly necessary for the platform to function correctly, such as session management and authentication tokens
• Analytical cookies that help us understand how users navigate and interact with the platform, enabling us to identify areas for improvement
• Preference cookies that remember your language settings, device configurations, and display preferences to provide a more personalised experience

You may configure your web browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling essential cookies may affect the functionality of certain features on the platform, including login and payment processes.

🛡️ 7. Data Security

The security of your personal information is a top priority at bd118. We implement and maintain a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption on all data transmissions, strict internal access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure backup procedures.

While we make every reasonable effort to protect your information, no method of electronic storage or internet transmission is completely infallible. In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, we will take prompt steps to contain the breach and notify affected users as required. We encourage users to keep their login credentials confidential and to contact us immediately if they suspect any unauthorised access to their account.

⏳ 8. Data Retention

bd118 retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, active player accounts are retained for the duration of your account's activity. Following account closure, certain information may be retained for a defined period in accordance with applicable legal and financial record-keeping obligations.

When personal data is no longer required to be retained, we will securely delete or anonymise it in a manner that prevents reconstruction of the original information. You may request early deletion of your account and associated personal data by contacting our support team, subject to our legal retention obligations.

🧾 9. Your Rights

As a user of the bd118 platform, you have the following rights in respect of your personal data:

• The right to access — you may request a copy of the personal data we hold about you at any time
• The right to rectification — if you believe any of the information we hold about you is inaccurate or incomplete, you may request that we correct or update it
• The right to erasure — you may request that we delete your personal data where there is no compelling legal reason for us to continue processing it
• The right to restriction — you may request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data you have contested
• The right to object — you may object to our processing of your personal data for direct marketing purposes, and we will honour such objection without requiring justification

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect against unauthorised access to your data.

🔞 10. Age Restriction

bd118 is strictly an adults-only platform. Players must be 21 years of age or older to register an account and use our services. We are firmly committed to preventing underage gambling and take all reasonable steps to verify the age of our users during the registration and KYC process. If we discover that a user is under 21, we will immediately suspend their account, void any bets placed, and return deposited funds in accordance with our terms.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed bd118, please contact us immediately at [email protected] and we will investigate promptly.

🔗 11. Third-Party Links

The bd118 platform may occasionally reference or feature content from third-party service providers such as game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe) and payment partners. These third parties operate under their own privacy policies, which are independent of this document. bd118 assumes no responsibility or liability for the data practices of any third-party service, and we encourage you to review the privacy policies of any third party whose services you engage with through our platform.

📝 12. Changes to This Privacy Policy

bd118 reserves the right to modify or update this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or through a prominent notice on the platform. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of bd118 following any changes to this Privacy Policy constitutes your acceptance of those changes. If you object to any revised terms, you should discontinue using the platform and contact us to close your account.